Soft Story Audio

1. Credits provided free of charge

The credits granted on sign-up are not charged and are therefore not refundable.

2. Voice credits

• You may request a full refund within 7 days of buying voice credits if none of the credits from that purchase have been used.
• If some credits from that purchase have been used within 7 days, the refund is proportional to the remaining purchased credits, deducting the value of the used portion from the amount actually paid.
• After 7 days or expiry, you may still request review of a refund for the undelivered portion or under your statutory rights. The passage of time or expiry alone does not exclude these rights.
• Purchased voice credits can be used for 12 months from the date they are granted. They cannot be used for synthesis after expiry, but refund requests described above and statutory rights are assessed separately.
• If all credits from that purchase have been used, no credits remain for an undelivered-portion refund. Statutory rights for non-conforming service or the Company’s fault remain available.

3. Subscriptions

• You can stop the next renewal in your account. Stopping only the next renewal keeps service and remaining subscription credits available until the current paid period ends. Refund eligibility is checked separately under the rules below.
• Subscription credits renew each month; unused credits do not roll over.
• You may request a full refund of a monthly subscription within 7 days of payment, including day 7, if exactly zero credits from that billing period have been used for successful voice generation and no jobs are pending.
• After 7 days or any successful voice generation using credits from that billing period, an ordinary monthly subscription refund is unavailable. You can stop the next renewal and use the current period until it ends. Contact support for a separate review under statutory rights, Company fault or non-conforming service.
• When an automatic refund is available, review the original payment, credits used this period and refund amount in your account, then confirm separately. Once the refund is complete, your current subscription ends immediately. Only remaining credits from the relevant billing period are reclaimed; credits from other periods or separate purchases are preserved.
• More favorable refund rights guaranteed by an agreement made before this change are preserved and reviewed separately. More favorable rights under applicable law or applicable consumer dispute-resolution standards also take precedence.

4. Notice on digital-content withdrawal

Where legally required conditions for limiting withdrawal, including notice and an opportunity to try the content, have been met, withdrawal may be restricted for digital content whose supply has already begun, to the extent permitted by law. Starting voice generation does not by itself remove refund rights guaranteed by applicable law.

5. How refunds are handled

Domestic Korean payments are processed through Toss Payments with the Company as the seller, and receipts and sales slips are issued in the Company’s name. For international payments, Lemon Squeezy may appear as the seller on your card statement and receipt as Merchant of Record. In either case, send withdrawal and refund requests to the Company at business@softstorycorp.com; we process them back to your original payment method through the relevant payment route.

5A. Refund requests and processing

• Send withdrawal, early subscription termination or refund requests electronically to business@softstorycorp.com. Specify the product and payment details and whether you want to stop the next renewal or end the current period. We will explain the refund basis after checking what was supplied and used for that payment.
• Refunds are processed to the original payment method within 3 business days from the starting point required by applicable law. Card-statement updates and the payment provider’s actual payout timing may vary by provider.

6. Statutory rights

These refund rules do not limit statutory rights to withdrawal, refund or damages where the Service does not conform to the agreement or cannot be provided due to the Company’s fault. Contact support so the circumstances can be reviewed individually.

• The same product-specific refund rules apply to domestic Korean and international payments; only the payment route differs. Credits provided free of charge are not refundable because no payment was made for them.
• Refund amounts are determined from the relevant payment and service period. Only credits belonging to the refunded payment are adjusted; credits purchased through other payments or granted for other periods are preserved.
• More favorable rights to withdrawal, termination, reimbursement or damages under applicable law or applicable consumer dispute-resolution standards take precedence. More favorable rights under an existing agreement are also preserved.